Terms of service
About these terms
These terms apply when you buy from wheelandrock.com as a consumer. The store is operated by Wheel & Rock Ltd, company number 10992841, registered in England and Wales. Our store is hosted by Shopify.
Email: studio@wheelandrock.com
Registered office and business correspondence address: 4 Bellmar Close, Kendal, Cumbria, LA9 7TG, United Kingdom.
Orders and payment
Please check your chosen products, sizes, delivery address and order total before paying. Available payment methods are shown at checkout. Your order confirmation acknowledges receipt of your order. We accept your order when we send your dispatch confirmation, at which point a contract is formed for the goods being dispatched.
If we cannot fulfil an order, for example because an item is unavailable or there is an obvious pricing error, we will contact you promptly. We will not substitute goods or charge a different price without your agreement. If an order is not accepted or cannot be fulfilled, we will refund any payment taken for it.
Please provide accurate contact and delivery details so we can process your order and contact you if needed.
Products, prices and availability
Product descriptions, available options and prices are shown on the product pages. Prices are in pounds sterling unless another currency is selected, and include applicable taxes as shown at checkout. Delivery charges, where applicable, are shown before you place your order.
We aim to show colours and product images accurately, but screens may display colours differently. This does not affect your rights if goods are not as described. Please check the product's size information before ordering.
Some products are held in stock and others are printed or fulfilled by our suppliers after ordering. Available stock and production arrangements may differ between products. Standard designs made to order are not automatically personalised goods.
We may update prices and product availability for future orders. Changes do not alter an existing accepted order without your agreement.
Delivery
Delivery destinations, charges and estimates are explained in our Shipping policy and at checkout. Orders containing stocked and supplier-fulfilled products may arrive separately. We will let you know about significant delays.
Unless we agree a different period with you, we will deliver without undue delay and within 30 days. If a delivery deadline essential to your purchase cannot be met, or an agreed additional delivery period expires, you may have a right to cancel and receive a refund. Please contact us if an order has not arrived.
We remain responsible for goods until they are delivered into your possession or that of a person you nominate, except where the law provides otherwise for a carrier independently commissioned by you.
Cancellation, returns and faulty goods
Our Return and refund policy explains your cancellation rights, our additional 30-day returns offer, return costs and how refunds work. You can notify us of cancellation by emailing studio@wheelandrock.com; a particular form or our prior approval is not required.
Goods must be of satisfactory quality, fit for purpose and as described. Nothing in these terms limits your statutory rights, including your rights for faulty, damaged or incorrect goods. Discounted and sale purchases retain the same statutory rights as full-price purchases.
Discount codes and promotions
Enter any discount code at checkout before paying. Each promotion may have its own eligibility, exclusions and start or end dates, which will be stated with the offer. Discounts cannot be combined unless the offer expressly allows it. A refund reflects the price actually paid for returned goods. Promotional conditions do not restrict statutory rights.
Privacy and marketing
Our Privacy policy explains how we use personal information to run the store, fulfil orders and provide marketing. You do not have to subscribe to marketing to buy from us. You can unsubscribe from marketing emails using the link in the email or by contacting us.
Using this website
You must not misuse the website, introduce malicious software, attempt unauthorised access or infringe others' rights. Our branding, artwork, photographs and other original content belong to us or our licensors. Buying a product does not transfer intellectual property rights in its design. You may use the site for personal shopping and keep copies of information relating to your order.
External links are provided for convenience. Third-party websites have their own terms and privacy information. Our use of suppliers to fulfil your order does not remove our responsibilities to you as the seller.
Our responsibility
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Products are supplied under these terms for domestic and personal use. If you intend to purchase for business use or resale, please contact us first.
Questions and complaints
Email studio@wheelandrock.com with your order number and a description of the issue. You can also write to our correspondence address above. We will investigate and work with you to resolve the problem.
Applicable law and changes
These terms are governed by the law of England and Wales. If you live elsewhere, any mandatory consumer protections applicable in your country of residence continue to apply. Consumers in Scotland or Northern Ireland may bring proceedings in their local courts.
We may update these terms for future purchases. The terms in force when you place your order apply to that order. If any provision is unenforceable, the remaining provisions continue to apply.
Last updated: 15 November 2026